• Caring for you and your needs...

Privacy Policy

VSM Pharmacy is committed to protecting your online privacy. The following explains how we do this and we regularly review this policy in the light of comments we receive so please do not hesitate to contact us if you have any questions: support@vsmpharmacy.co.uk with any comments.

What information do we collect?

Through our online Repeat Prescription request forms we collect your personal data, which includes your name, contact details, prescription medicines, and data from other pharmacy and health care services we provide to you (including, for example, pharmacy medicines, medicine use reviews, flu vaccinations and stop smoking services).

Through our online contact form we collect your name, e-mail address, and whatever data you include in the message field.

To understand what limited data is collected via the websites cookies, please review our ‘Cookie Policy‘.

How do we use your information?

The information and personal data we collect is used for the purposes of:

  • Your care – providing pharmacy services and care to you and, as appropriate, sharing your information with your GP and others in the wider NHS;
  • Our payments – sharing your information with the NHS Business Services Authority, others in the wider NHS, and sometimes Local Authorities, and only limited information to those external to the NHS who negotiate and check the accuracy of our payments; and,
  • Management – sharing only limited information with the NHS Business Services Authority and others in the wider NHS, and sometimes Local Authorities; as well as those external to the NHS who ensure we maintain appropriate professional and service standards and that your declarations and ours are accurate.

We do NOT use any information or personal data for marketing or promotional purposes.

When do we share information?

We do share the information you provide with your surgery staff (and in the case of a Repeat Prescription order, the surgery pharmacy) and may use your email address to send you a confirmation of receipt or other message directly relating to the form you have filled in.

We do share limited information with the NHS Business Services Authority and others in the wider NHS, and sometimes Local Authorities; as well as those external to the NHS who ensure we maintain appropriate professional and service standards and that your declarations and ours are accurate.

VSM Pharmacy, or our Internet service providers, do not sell any information provided by customers to others.

VSM Pharmacy, or our Internet service providers, do not hold information on customers to sell or trade or use for any commercial purposes.

VSM Pharmacy, or our Internet service providers, do not pass on your details, or your email address or other IP or technical address to any other party except to your surgery and/or Pharmacy.

Data Storage

We hold your information for as long as advised by the NHS. You have a right to a copy of the information we hold about you, generally without charge. You may seek to correct any inaccurate information.

Our website does NOT store any personal data, including any information submitted through our online Repeat Prescription forms, or contact form. The website itself, however, is secure. It is protected by a SSL certificate to encrypt all data and information entered and transmitted using the website pages and forms.

We securely hold and process your personal data in the performance of a task in the public interest, for the provision of healthcare and treatment and the management of healthcare systems. A pharmacist is responsible for the confidentiality of your information.

You may object to us holding your information. You may also lodge a complaint with the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Please ask if you want more information. (You may choose to opt out of the NHS using your data for planning and research purposes – please ask for details.)

Our Data Protection Officer is Mr V S Mithani.

However

A number of other people’s websites (such as nhs.uk and other local healthcare services) have links on our site. If you link to their sites, they may collect information, and such sites are not within our control and are not covered by this privacy statement.

Links to other web sites are provided by VSM Pharmacy and our Internet service providers in good faith and for information only. VSM Pharmacy disclaims any responsibility for the materials contained in any website linked to this site.

If we believe that your use of the site is unlawful or damaging to others, we reserve the right to disclose the information we have obtained through the site about you to the extent that it is reasonably necessary in our opinion to prevent, remedy or take action in relation to such conduct.

If you are in any way concerned about the personal details you are providing through the VSM Pharmacy website, do not use the on-line forms, and go through normal surgery processes.

Use of Cookies

Please see our Cookie Policy page for details

Disclaimer

VSM Pharmacy provides all information “as is” and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement. VSM Pharmacy makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this website for any purpose. VSM Pharmacy makes no warranties or representations of any kind that the services provided by this website will be uninterrupted, error-free or that the web site or the server that hosts the web site are free from viruses or other forms of harmful computer code. In no event shall VSM Pharmacy, its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this website. This exclusion and limitation only applies to the extent permitted by law and is without prejudice to any express provisions to the contrary in any written licence or subscription agreement from VSM Pharmacy or its Internet service providers in respect of the use of any online service provided via this website.